Term and Conditions

Welcome to Komat Crocs Store! Our mission is to bring you cloud-like comfort through our colorful footwear and accessories. These Terms and Conditions outline the rules for using our website and purchasing our products. By accessing komatstore.com, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide (excluding parts of Asia and remote areas) who are at least 18 years old or accessing with parental consent.

1.2 Intellectual Property

All content on komatstore.com, including text, images, logos, and product designs, is the property of Komat Crocs Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in displaying our:

• Colorful clogs and sandals
• Comfortable flats, heels, and loafers
• Casual sneakers & athletic shoes
• Cozy slippers and boots
• Shoe laces and accessories

Colors may vary slightly due to monitor settings. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. We may limit quantities and cancel orders if products become unavailable.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm orders via email and only charge when items ship.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete payment information and authorize us to charge all amounts.

3.3 Pricing

Prices are in USD and exclude taxes/duties. We may adjust prices but will honor the price at order time.

4. Shipping and Delivery

4.1 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Processing time is 1-2 business days for all orders.

4.2 Delivery Areas

We ship worldwide except parts of Asia and remote areas. Customers are responsible for any customs fees.

4.3 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery to [email protected].

5. Returns and Exchanges

5.1 Happy Feet Guarantee

We accept returns within 15 days of delivery if items are:

• Unworn and unwashed
• With all original tags
• In original packaging

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Shoe laces and accents
• Final sale items
• Worn or damaged items

5.3 Return Process

Email [email protected] within 15 days with your order details. We’ll provide return instructions. Original shipping fees are non-refundable.

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days of receiving your return. Processing times:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials.

6.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Provide false information

7. Limitations of Liability

Komat Crocs Store is not liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions
• Delivery delays beyond our control
• Improper product use

Our total liability is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Komat Crocs Store
4872 Burnside Court, Phoenix, US 85009
Email: [email protected]