Shipping Policy

At Komat Crocs Store, we want your shopping experience to be as comfortable as our cloud-like footwear! Below you’ll find all the details about our shipping options and our Happy Feet Guarantee return policy.

Shipping Information

We ship worldwide (excluding parts of Asia and remote areas) and offer two convenient shipping options:

Our Happy Feet Guarantee

We stand behind every pair we sell. If your colorful clogs, sandals, or accessories aren’t perfect, our Happy Feet Guarantee makes returns easy.

Return Policy Details

• Return window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with all tags attached and in original packaging
• Original shipping fees are non-refundable

How to Return or Exchange

Follow these simple steps for a stress-free return:

Step 1: Initiate Your Return

Email our comfort-obsessed team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return (helps us improve!)
• Whether you prefer a refund or exchange

Step 2: Package Your Items

Once approved, securely package the items in their original packaging with all tags still attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We’ll provide return shipping instructions. Please note:

• For exchanges: We’ll ship your new item once we receive your return
• For refunds: We process refunds within 3-5 business days of receiving your return

Refund Information

Refunds will be issued to your original payment method. Please allow:

• Credit cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
• PayPal: 3-5 business days after we process your refund

For exchanges, we’ll cover standard shipping costs for your new item.

Non-Returnable Items

To ensure hygiene and quality standards, we cannot accept returns on:

• Shoe Laces and Accents: Due to their small size and hygiene considerations
• Final Sale Items: Clearly marked in product descriptions
• Worn or Damaged Items: That show signs of wear or aren’t in original condition

International Returns

For our global customers (excluding parts of Asia and remote areas):

• You are responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our comfort-obsessed team is happy to help! Contact us at [email protected] or call us during business hours.